Refund Policy

At MalTrak, we're confident in the quality of our courses and services. If you're not completely satisfied with your purchase, we offer a 30-day money-back guarantee on most of our products.

To be eligible for a refund, you must meet the following criteria:

1. Time frame: request must be made within 30 days of the original purchase date.
2. Course progress: you must have completed less than 25% of the course content.
3. Reason for refund: you must provide a brief explanation of why the course did not meet your expectations.

To request a refund:

1. Email support@maltrak.com with the subject line "Refund Request - [Your Name]"
2. Include your purchase information (date of purchase, product name, and order number if available)
3. Provide a brief explanation of why you're requesting a refund
4. Our team will review your request and respond within 3-5 business days

Once approved, refunds will be processed within 5-10 business days. The reimbursement will be issued to the original payment method used for the purchase.

The following items are not eligible for refund:

1. Software subscriptions: after the trial period has ended
2. Enterprise plans: custom enterprise solutions (governed by specific contract terms)
3. Live workshops: cancellations less than 7 days before the scheduled date
4. Downloadable materials: once access has been granted
5. Special promotions: products marked as non-refundable during special promotions

In some cases, we may offer partial refunds for:

1. Technical issues that significantly impacted your learning experience
2. Major content discrepancies between the advertised curriculum and delivered content
3. Extended service outages during your subscription period

If you have any questions about our refund policy, please contact us at support@maltrak.com.

We aim to provide the highest quality cybersecurity education and will work with you to ensure your satisfaction with our products and services.